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FAQ (Frequenty Asked Questions)

All answers and rules are subject to change with no further notice. Please contact us to confirm any of your questions. Click the Questions to see the answers
 
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Q1: Weekly, monthly and yearly rent

Rooms are rented weekly, monthly and yearly. Weekly and monthly rent have same requirement.

Staying less than 1 week wil be charged weekly rate. If you paid 12 months in advance you will get 1 month rent for free. Sorry, we do not rent any rooms daily.

Q2: Rooms

Puri Salemba have 3 types of rooms :
(1) Standard Room
The standard room with shared balcony
(2) Balcony Deluxe Room
The room is slightly biggert than standard room with the choice of shared balcony or private balcony (front view)
(3) Superior Room

The room with the largest size with shared balcony.

All rooms have same facilities. For room prices, click here to contact us.

Q3: Room and facilities

Rent fee includes :
Electricity, furnished room (wardrobe, bed, pillow, bolster, bedsheet, blanket, table and chari, shelves and bedside table), cubicle shower room with hot water and personal mailbox.

Shared facilities :
TV room with table and chairs, kitchen (dining table and chairs, refridgerator, stoves and water dispenser -ADVANCE), ironing equipment.

Q4: Facilities with additional fees

Facilities with additional fees are : Laundry Service, car & motorcycle parking space, wireless internet. For additional electrical items in the room which require additional fee are desktop computer, notebook, water dispenser and refridgrator (any size). For other electrical items, please confirm with us.

Q5: Couples or 2 person in 1 room

Each room is designed for 1 person, maximum 2 person in 1 room. For extra person you will need to pay addition fee with the same facility.
The requirements are:

  1. For married couples, to show legal married certificate and give a copy.
  2. For opposite gender family members, to show family card and give a copy.

If you are unable to provide the document required, unfortunatelly we can not allow the 2nd person (family/friend with opposite gender) to stay in Puri Salemba with you.

Q6: Visiting rules (09.00 - 22.00)

Opposite gender guests are not allowed to come into the tenant's room or stay over. All guests are welcome to use the lobby, kitchen and TV room.

Visiting hours for guests is 09.00 - 22.00 and night curfew for tenant is 22.00. If the tenant or the guest is unable to follow the rules, we will give a notification according to the procedure apply.

Guests who want to stay over night (refer to the requirement on Q5) have to report to Puri Salemba employee to fill in a form and pay a fee pernight.

Q7: Security

Puri Salemba have security guard for 24 hours to make sure the tenant's safety and the environment.

Q8: Check-in and check-out time

Check-in and check-out time is on our office hours :
Monday to Saturday, 09.00 - 17.00 with Mrs.Elvy.

If your check-in time (or arrival) is not on our office hours, please complete your deposit and rent fee payment in advance .

Q9: What you need to know before checking in

On check-in you are required to :

  1. To give deposit money receipt
  2. Fill in our Tenant Form and Tenant Rules
  3. To complete one month rent fee in cash or if you have paid by bank transfer, to show the payment receipt
  4. To complete the document required:
  • 2 (two) copies of Passport or ID card
  • 1 (one) copy of student/work card
  • 2 (two) passport-size color picture (3x4).
  • If you are married, you need to show and give a copy of your marriage book/certificate.

Please put all copies on 1 sided page not duplex.

Note:

  1. For 1(one) month rent, staying duration is for 30 (thirty) days.
  2. Confirmation is needed on check-in time, if you are going to stay only for 1 month.
  3. All payments are not refundable with the exception of the deposit money.

Q10: Room reservation (booking)

To reserve a room you will require to :

  1. To complete a reservation form
    You could get the form at Puri Salemba or we could send by email.
  2. To pay a deposit fee of Rp 1.000.000,- (One Million Rupiah)
    Could be paid by cash or bank transfer (BCA or Mandiri Bank).
  3. For bank transfer payment please confirm by phone or email.

    Please Note :
    Without any reservation payment unfortunately we could not give any room confirmation letter (even if you will check-in less than 24 Hours), but we will keep your room request noted.

For any reservations/payments from abroad, please transfer deposit money or rent fee with the minimum 7 days before your arrival date, to ease the confirmation process.

Charges will apply for any cancellation according to on-going rate.
Cancellation can only be done in two ways : inform directly to Mrs.Elvy or email.

Q11: Payment

Deposit and rent payment could be paid by cash or bank transfer via Bank mandiri or Bank BCA.

All payments can be confirmed by phone (with Mrs.Elvy) or online click here
Rent payment is 10 days from the check-in date, charges will be applied for late payments. All payments can not be cancelled and is not refundable with the exception of deposit money.

bca
mandiri
bca

Bank transfer with ATM bersama :

No.
Nama Bank
1
BNI
2
Bank Mandiri
3
Bank BRI
4
Bank Danamon
5
Bank Niaga
6
Bank Permata
7
Bank Mega
8
Bank Bukopin
9
Bank Muamalat Indonesia
10
Bank NISP
11
Bank Mayapada
12
Bank Syariah Mandiri
13
Bank Syariah Mega Indonesia
14
Bank Arta Niaga Kencana
15
Bank Buana Indonesia
16
ABN AMRO Bank
17
Lippobank
18
Bank Ganesha
19
Bank Mayora
20
Bank International Indonesia
21
Bank Bumiputera
22
Bank Nusantara Parahyangan
23
Bank Mestika
24
Bank IFI
25
Bank Panin
26
Bank Commonwealth
27
Bank Agroniaga
28
Bank HS 1906
29
Bank Eksekutif
30
Bank Artos Indonesia
31
Bank Swadesi
32
Standard Chartered Bank
33
BPD Lampung
34
BPD DIY
35
Bank Sulut
36
Bank BPD Jambi
37
Bank Riau
38
BPD Bali
39
Bank BPD Kaltim
40
Bank Jatim
41
Bank Nagari
42
BPD Aceh
43
Bank Papua
44
BPD Kalsel
45
Bank DKI
46
Bank Ina Perdana
47
Bank Sumut
48
Bank Maluku
49
Bank BPD Sulsel
50
Bank NTT
51
Bank BPD NTB
52
Bank Jabar
53
BPD Kalteng
54
Bank BPD Sultra
55
Bank Bengkulu

 

Q12: Reservation and deposit money

Reservation money is to guarantee an available room on the date you requested. Once you have checked in the reservation money will change its function to deposit money. Before you check-in you will require to pay the first month full rent. We wil give the deposit refund after you check-out.

Q13: Why do I need to pay deposit money?

Deposit money is a guarantee for us. Deposit money will be return in full (1-7 days after your check out day by bank transfer),if there are not any damages on our things or no fine that relates to our rules and regulation on your check-out time. For any foreigners who do not have local bank account we will return the deposit money in cash on check-out.

Q14: Transportation to Puri Salemba

The road in front of Puri Salemba could be access by taxi, bajaj and motorcycle. From the main road (Jl.Salemba Raya) you could easily find taxi, bus, busway station (halte), mikrolet, bajaj or ojek. For the full route and information, please click here.

Q15: Pick up transport from Soekarno-Hatta Airport to Puri Salemba

For guest safety and ease especially for those who arrived late night, we could book a pick up car from one of the biggest taxi company in Jakarta.

The transport price start from Rp 150.000,- (January 2010) and you could pay the fee when you check-in.

For regular taxi you could find them at the airport no booking required.
vehicle

Should you require this service :

  1. You need to pay the room reservation fee of Rp 1.000.000,- (cash/bank transfer)
  2. Send us an email stated your full name and your flight details.

    For two points above, we must receive the information & the payment
    the latest 48 hours before your flight schedule.
    (We could not guarantee the transport could be reserve if we receive the transport order less than 48 hours before your flight schedule).

Q16: Interested to visit us?

Please visit us on office hours :
Monday to Saturday : 08.00 - 17.00
Lunch time : 12.00 - 13.00

If you would like to arrange other times please contact Mrs.Elvy (+62) 021 3904451
For location (map) please click here

Q17: I'd like to make a reservation but all rooms are 'not available' now.

Availability sign is updated daily. If there are not any rooms available at the moment we could send you a reminder via email or text message when any room is available.

Click here for reminder form.

Q18: I want to stay but less than 1 month (or a few days more)

You need to pay 1 (one) month rent even if you will stay less than 1 (one) month. If you already stayed more than 1 (one) month and you need to check-out more than your rent duration, you need to pay the rest of the days on our daily charge.

Daily charge only applied for any tenants who have stayed for the minimum of 1 (one) month.

Q19: Could I take a child with me?

Any children above 7 years is welcome to stay in Puri Salemba. For children, as daily guest or monthly stay, the charges apply is the same as an adult.

Q20: All International Visitor need to have Visitor Identity Card ?

KIP or Visitor Identity Card is a card that is MANDATORY owned by Kos residents who stay in Jakarta more than 30 days for International residents or local residents who have no identity cards (KTP) DKI Jakarta.

Here's the information we get from kependudukancapil.go.id:

Appropriate regulation of Jakarta Number 4 Year 2004:
That every visitor must report his/her arrival to the Department of Population and Civil Registration of Jakarta through the Section of Population and Civil Registration District, reporting evidence of arrival for visitor given Identity Cards Immigrants (KIP), which serves as proof of identity for visitor from outside of Jakarta and aims in order to create orderly administration of residence in Jakarta. While the official residence status was still KTP region of origin.

Source in Bahasa Indonesia:
http://www.kependudukancapil.go.id/index.php/suara-warga?func=view&id=1664&catid=2


How To Get Visitor Identity Card :
Location Services: Office of the Local Area (Kelurahan)
Service time: 1 business day
Rates: Free

To obtain Seasonal Resident Identity Card (KIP) must meet the following requirements:

     * Letter of Introduction to RT / RW (local office)
     * ID card from the area of origin or Passport
     * Travel Letter from the area of origin
     * 2 x 3 photograph 2 pieces

Source: http://www.kependudukancapil.go.id/index.php/component/content/38?task=view

However, the information Puri Salemba get from the local office (Keluarahan):

Requirement to get KIP :

    1. 2 (two) copies of ID Card Copy (passport)
    2. 2 (two) copies of colored photos size 3cm x 2cm
    3. Card Fee :
            Rp 175.000, - (International)

We strongly suggest to all prospective residents / occupants to find out and complete the KIP to comply with regulatory requirements that have been granted by the Government of DKI Jakarta.

 

Q21: My question is not listed..

Please send us an email, please click here to send email.

Q22: I have a complain or suggestion for Puri Salemba

Please send us an email, please click here to send email.

   
 
   


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